We help you go from CRM to so much more with design and development services for customer-centric processes.
Most clients begin digitization by implementing traditional CRM sales and service processes, but for us, this is only the beginning.
Companies can see the best return on their investment in CRM technology by implementing them as holistic customer-centric business process platforms.
Our team of experts helps companies model all kinds of transactions and operations that are related with their client information and experience.
The beginning and end of a customer experience cycle are key to good relationships and typically trigger a series of coordinated activities for various departments.
Especially in SaaS or subscription-based businesses, it's necessary to standardize specific retention protocols.
Automate processes aimed at recovering lost customer relationships.
Synchronize and gain visibility of outcomes for processes aimed at increasing customer loyalty.
For financial enterprises, these processes tend to be highly complex and require standardization.
For financial enterprises, this is one of the most important and quickly-evolving business process. CRM platforms provide for its standardization, monitoring and control.
Centralize the activity work-flow initiated by the activation of a customer new account.
Standardize processes for maintaining customer data up-to-date and assuring compliance with regulatory norms and internal policies.
As a technological partner specializing in CRM implementation, we have extensive experience modeling customer-centric processes in Salesforce and Dynamics 365. We start by helping clients identify how to leverage these platforms to optimize and automate key business processes. Then we accompany them throughout the process of implementation, change management, and ongoing support and customization.
Want to learn more about how to leverage Microsoft Dynamics 365 or Salesforce for your customer-centric business processes? Contacts Us! We'll get you started with a free consultation.