At Tero we help our clients in the digitization, standardization and optimization of all their customer-centric processes; not only those strictly related to commercial relationships.
Customer Relationship Management (CRM) is a business strategy that revolves around how a company positions itself in relationship with clients and leads. Traditionally, the concept of CRM involves the relationship within processes of pre-sales, sales, and post-sales.
CRM technology has evolved to produce powerful platforms for the complete digitization of customer relationship processes and information. At Tero we work with top technologies to bring our clients the best of what CRM has to offer.
We have more than 10 years of experience implementing top CRM technology that gather all you need to successfully integrate your sales strategy for making your revenue grow. CRM platforms let you standardize your strategies involving up-selling and cross-selling, as well as customer retention, recovery, loyalty and engagement.
Our team is experienced in:
Marketing campaigns and flows, Customer 360-degree view, lead and opportunity management.
Integrations with call center systems, databases, ERPs, core banking, and enterprise systems such as SAP, Oracle, Bantotal, Genesys and Avaya.
.NET, C#, JavaScript, React, Angular, Azure.
Microsoft Teams, Slack, SharePoint, Outlook, SQLServer, Chatbots and Azure AI.
Our CRM implementation and consulting services will help you effectively engage customers accross all touch points of the customer journey.
Our team is experienced in:
Customer on-boarding and off-boarding processes
Customer recovery and retention
Collection
Recovery of nonperforming loans
Anti-Money Laundering and Know Your Customer processes
Tero offers technology and practical improvements to all areas of your business, helping you professionalize everything related to your customers.
+10 years implementing CRM customer-centric processes, +8 years using agile methodologies based on Scrum.
We partner with Microsoft, Salesforce, Kingswaysoft, Clickdimensions, dotDigital, among others.
We have a bilingual, multi-disciplinary team of officially certified developers, functionals, BAs and Scrum Master at a convenient time-zone.
We have the tools and methodology needed to overcome overcome any obstacle: Check our Rescue Team services.
Experience in online and on-premise environments.
Deep knowledge in specific indutries such as Financial Services, B2B Services and Health Care.
