BIC

Tero's team focused on centralizing data and increasing the amount of information available, from a macro level referring to management issues, as well as from a micro-level of operational nature. The project included creating advanced and user-friendly reports in Power BI to retrieve information from various sources of origin, including Remedyforce, ServiceNow, Inventory Management (Snow Inventory), Active Directory and Excel.

Tero also helped the Group IT Services team to consolidate information on users and company assets which were key to having an efficient and standardized process in place for their IT daily operations. The solution consisted of building Power BI dashboards to enable data combination between three different systems that contained helpful information but were working independently up to the moment. Combining data from Active Directory, Office365, and Snow Inventory in the right way, brought more visibility around how to polish their work. As a result, they:

• Reduced ticket aging
• Gained better control of Microsoft licensing and compliance
• Improved the projection of computer demand by country/region and the forecast stock

Our work together allowed BIC Group IT Services team to gain insight into its operations' day-to-day status, and significantly and positively impact the processes and performance of the company’s Centers of Excellence.